In today\’s procurement landscape, most business users send their requirements to procurement via email or phone. And a large majority of those requirements are only half-baked, meaning they often lack many of the details and mandated approvals needed for procurement to fulfill requests efficiently and effectively. Incomplete requests raise requirements for multiple follow–up communications, also via email, instant message, calls, or meetings, adding substantial delays and inefficiencies to routine procurement practices. Indeed, research conducted by The Hackett Group in 2014 found that procurement\’s productivity and efficiency gap was expected to grow 6% in 2015 alone. What procurement needs is an automated, comprehensive, and highly flexible Request Management Solution (RMS) to bridge key communication gaps with and among business stakeholders. The RMS can help to drive procurement process efficiency, enabling greater procurement productivity with simultaneous improvements to procurement performance and stakeholder satisfaction.

A Procurement Request Management Solution (RMS) combines processes and workflows, enabling procurement stakeholder requirements to be reliably submitted, routed, approved, monitored, and executed through delivery. The RMS enables requesters to track all request statuses with just a few clicks at any given point in time and to manage and monitor service delivery with requisite quality controls.

The RMS helps gather required information in elaborate, yet concise, ways. RMS ensures that requests received by procurement teams always consist of all essential details and mandatory approvals before they arrive in procurement. The RMS furthermore ensures that all relevant stakeholders are updated regularly with necessary details, in-process status updates, and request outcomes. The RMS also enables procurement leaders to audit and prepare concise reports of all requests in order to better measure and analyze procurement performance and productivity.

To know more on how Procurement Request Management Solution can benefit your organization and help you manage your request proficiently, download the latest white paper from Zycus on What, Why and How of Request Management