In the previous blogs we discussed the factors driving supplier management technology, both internal and external factors. (Click here for part 1, part 2 & part 3 of the blog series)
In this blog we will talk about one of the biggest obstacle impeding the supplier management technology user success rate.
The spoke in the supplier management wheel – low user adoption rate
It is often observed that most of the procurement tools, in spite of offering advanced functionality, just remain an icon on a procurement executive’s desktop as they continue to carry out their procurement- related tasks manually. Complex user interface is the main culprit for a low adoption rate. Today in the age of Google, eBay and Amazon, users are used to a smooth, intuitive interface. Anything other than that builds a wall against user acceptance. Whether training is provided during tool implementation, corporate culture etc. also have an impact on the technology adoption rate.
So how can organizations increase the procurement technology user adoption rate?
- Ensure solutions with a user-friendly UI
More and more B2B solutions are modeling their tool UI on the lines of B2C websites like eBay, Facebook, Amazon etc. to make it more attractive and easier to use
- Conduct focused training sessions
When a new system or solution is adopted by an organization it’s necessary to ensure that its users get sufficient training. Also, the roles of different employees using the solution will vary. Therefore, the training needs to be customized based on the roles of the stakeholders involved
- Issue a mandate
Top management can formalize the process by issuing a mandate to use the solution for the given tasks
- Market internally
Highlight the benefits of using a Supplier Management tool versus manual methods or home-grown tools, and emphasize the value gained by the users and the business benefit to senior management.
In the next part, we will discuss the benefits of supplier management technology.
Learn More: Vendor Management
