How Selecting the Right Solution Provider Comes Down to Assessing Their Performance During A Crisis

The COVID-19 pandemic – which many experts predict will be with us for the next 12 to 24-months, has redefined the business landscape.
Beyond the necessity of having to work remotely, organisations are now dealing with having to rethink their strategies and address the numerous weak links that the crisis exposed in their individual and collective supply chains.
From the ability to assess supply network stability, redistribute or reroute buying requirements to meet ongoing demands, and to quantify the impact of DSO management financially and legally were some of the main areas found wanting for many procurement departments
. Another area that has come under increasing scrutiny is the depth of your solution provider’s ability to work with you under the same extreme conditions. Specifically, their response as a partner beyond their technology to help you to not only effectively deal with this immediate challenge but the ones we are all going to face inevitably over the next months and perhaps years.
In this third session of our Procurement Masterclass Series, an expert panel will join Procurement Insights’ Jon Hansen to discuss the following three areas for assessing a provider’s performance in a crisis:

• How did your current platform perform during the COVID-19 pandemic?
• What did your solution provider do to effectively extract higher value from hidden or untapped functionality within their platform?
• What changes and strategies has the provider recommended to position your response in future crises?